PRIVACY STATEMENT                          back to website

At Crosswoodhill we strongly believe in, and respect, your right to privacy. The following outlines our approach to holding your data. If however you have any further questions or queries on how we use customer data, please email us at info@crosswoodhill.co.uk

What information do we collect? How do we use it?

• We fully abide by the UK Data Protection Act. No sensitive or non-essential data (as defined by the Act) is collected.
  
• We do not collect any personal information from visitors to our website other than information that is knowingly or voluntarily given when you make an enquiry, complete our online booking form, or subscribe to our periodic newsletter.

• We may use demographic or profile data collected from you to tailor experiences we can offer to future visitors, eg. child-friendly or ancestral “niche” opportunities.
  
• We monitor general visitor traffic patterns and site usage to help us develop the design and layout of this website, for research purposes and to enable us to analyse the success of our marketing campaigns. At no time will individuals be identified.
  
• Cookies are not used to collect any other information from visitors to the website.
  
• We may use the information collected to contact you with further details of our current activities or send details of future offers or events.

Data security and integrity

• Crosswoodhill takes appropriate measures to safeguard the information it holds from unauthorised or improper use.
  
• To protect online business transactions we operate a secure server booking system using 128bit (SSL) Secure Server technology that ensures that all data, financial or otherwise, is encrypted between the client and server, ensuring that no third party can read mail when in transit.
  
• We operate office systems that are both virus and intrusion protected by Symantec, incorporating the latest anti-virus and firewall protection.

Your rights

• You can inform us at any time if you prefer not to be sent information, wish to unsubscribe from our occasional newsletter or wish us to remove your data from our records.
  
• You have the right to ask for a copy of the information we hold on you at any time. We aim to return this information to you at the earliest opportunity at which point you may send us any corrections to inaccuracies in our records.

Disclosure of Data

• Crosswoodhill does not sell, trade or rent your personal information to any third parties.
  
• However, in pursuance of extending our customer care policy to those enquirers whom we are unable to help through, for example, lack of suitable availability at Crosswoodhill, we do forward your original enquiry and contact details on to other self-catering operators we feel may be able to help. Enquirers are copied into such email correspondence between operators, If you prefer not to have your details forwarded, please state this within your original enquiry email and we will respect your wishes in this.

External Links

• Our website contains links to other sites. Crosswoodhill is not responsible for the privacy practices or the content of such websites which are displayed solely for our visitors' convenience.

 Contacting the Web Site

If you have any questions about this privacy statement or the practices of this site you can contact: Mrs. Geraldine Hamilton, Crosswoodhill Farm, by West Calder , EH55 8LP , Scotland .

Or email : info@crosswoodhill.co.uk